Posts Tagged ‘Radio 4’

Learn to Listen

Monday, February 2nd, 2009

This morning BBC Radio 4’s Today programme carried a story which strikes at the heart of some of the worst social issues confronting society. In a report, called the Good Childhood Inquiry, commissioned by the Children’s Society, we heard that the aggressive pursuit of personal success by adults is now the greatest threat to British children. Family break-up, unprincipled advertising, too much competition in education and income equality were mentioned as big contributing factors. The details of Mark Easton’s report made for uncomfortable listening. But listen we must.

According to Martin Seligman, the author of Raising the Optimistic Child, he UK faces an epidemic of teenage depression, knife crime, bullying and chaos on many inner-city classrooms. Some of this I know from reporting on these topics for Tonight With Trevor McDonald: some of it I know as the mother of a troubled but compassionate teenage son who has spent the last year fighting his demons. When a charity such as the Children’s Society appoints a panel of experts to survey 30,000 people over a three year period, I think we should listen to the results.
But Today Presenter John Humphries did not. He tackled Lord Richard Layard , the principal author, as though he was a tight-lipped and evasive politician. Lord Layard clearly wanted to get his message over - after all a great deal of time and effort had gone into the survey. A great many people had been been honest - perhaps inadvertently. In the report the Archbishop of Canterbury, Rowan Williams, says we have become tone deaf to the requirements of children. In many cases this is true. Look at the list of children who have died this year at the hands of parents who should not have had them. Look at the numbers of children frightened and overwhelmed by schools which over emphasize the importance of league tables. The evidence is everywhere.

John Humphries had to wait only a matter of minutes to hear the details of the 33-year-old single mother who, last week, gave birth to eight children when she already had six at home, some born via IVF treatment. She is said to be negotiating deals with two TV programmes and a nappy company. Listeners were told it will cost the US taxpayer $2.5m just to get them through to childhood with the basics. We do not need to argue with the panel of experts. We need to listen.

Mr Humphries should have let Lord Layard take the floor. Every word he had to offer was of value to us all. He was not there as part of an intellectual discussion because what he had to say was important. We are always talking about learning to communicate but we need to learn to listen more.

PS> Mr Humphries talents did, however, appropriately skewer Lord Mandelson.

Don’t chuck the baby out with the bath water

Monday, January 5th, 2009

George Osbourne delivered an excellent address on Monday at the Institute for Chartered Accountants on how the Conservatives plan - if elected - to instil discipline in those who spend public money. Of course I would say that, wouldn’t I. I am a member of the Party and on the List of approved candidates.

Nevertheless, he spoke for every value I - and many millions of others - hold dear. He stressed the paramount need for accountability. We all know there are vast areas of waste in the public sector: where our money is spent in a way which is neither judicious or prudent.

The Shadow Chancellor said the Conservative Party intended creating strong incentives to prevent spend-thrift ways such as introducing clauses in employment contracts which would ensure government workers spent money as though it were their own. He wants to see clear information of how our money is managed and he wants to investigate wasteful spending and reward workers who come up with proposals to save money.

All of this makes perfect sense. I can’t think of a better way way to act. Treat others as they would wise to be treated and spend their money the way they would wish to have it spent.

Repeating the same word three times for emphasis has become a common device in public speaking: what about three different ones. Empathy, Consideration and Integrity. That’s what Mr Osbourne is talking about.

But here’s the rub….and the responsibility. You have to define what is waste and what is real endeavour. As Francis Maude, who spoke shortly after Mr Osbourne said, it is often failures in business which teach you as much as the success. And, sometimes, you have to stumble before you succeed.

Under the Roll Call of Waste listed in the booklet I took home with me, is listed the NHS Super Computer. There is no such thing. Under the NHS’s National IT programme an attempt is being made to consolidate summaries of patients’ care records across the UK onto a national database. It is not one big computer but - in part - a way of linking the headline details of patients’ records stored on computers at GPs’ surgeries across the UK.

Once again I have to declare an interest. I have carried out the presentation and media training for many of the spokespeople involved. Among them are surgeons, GPs, mid-wives and pharmacists. In other words those at the sharp end. They all believe - to one degree or another - that it will work in the end. Many have said until it is achieved we will not be able to realize the full potential of some scientific developments.

Bu there is a danger this whole enterprise will be left for dead in the water because few people have looked at it clearly and put it in context. The NAO said neither the treasury department nor the Department of Health attempted to quantify the benefits of the scheme. Then do so. Talk to the psychiatrist whose wife nearly died in ER because the crash team working on her after a road accident did not realize she was diabetic. They would have done if they had had immediate access to her records. They found out only because her husband got to casualty in time and knew how to intervene. Talk to the eye surgeon who has reckoned that summary care records would slash costs in cataract surgery, the NHS’s most regularly performed surgery and a huge cost to the tax-payer.

The attempt to centralize patient records is part of the biggest civilian IT project in the world. We forget that the NHS is smaller only than the Peoples’ Liberation Army of China and Wal-mart worldwide. As one surgeon said to me this project is as though he has been put down in the middle of moorland where there are no roads and he only has a compass. There is no map. Nothing like this has ever been done before. Does that make it wrong? Let’s hope not. It is just as well the pioneering transplant surgeons didn’t think that way.

The NHS is full of waste. It has some hugely expensive and pointless proceedures and practices. The effort to centralize records is behind schedule. It has driven many to the edge of distraction. It may take years to accomplish. But, let’s not chuck the baby out with the bathwater.

We all need to learn to listen - especially when it comes to fundamentally important issues. A report commissioned by the Children’s Society says the biggest threat to children comes from the aggressive pursuit of personal success by adults. The Today Programme’s John Humphries occasionally needs to listen more and question less. We all need to learn better communication skills but we need to learn to listen most of all.